Frequently
Asked Questions
SALES
QUESTIONS
Can
I purchase products directly from Caliber?
Where
can I purchase Caliber Products?
PRODUCT
WARRANTY QUESTIONS
Does
Caliber warranty their products?
What
action should I take if the product is under warranty?
My
product is out of warranty, but it has a broken part. Will Caliber sell
me replacement parts?
MARINE
TRAILER ACCESSORIES QUESTIONS
Will
Marine Slides scratch my hull?
Is Slydz-On safe to use on my trailer bunks?
How long will Slydz-On last?
SNOWMOBILE
TRAILER ACCESSORIES QUESTIONS
What
are the application differences between Low and High Flex-Glides?
Should I use Grips or TraxMats on my trailer deck?
Will the Grips wear out if my track is studded?
What are the advantages of standard Glides
vs. Wide Glides?
What are the application differences between LowPro
Glides and Multi-Glides?
Can the Poly Shield be installed on a V-Front trailer
even though the shield is straight?
Will the TrailerLift hold up my trailer that is equipped
with a salt shield?
Will the TraxMat wear out if my track is studded?
SALES
QUESTIONS
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TO TOP
Can
I purchase products directly from Caliber?
Caliber does not sell product directly to the public. Caliber's customers
are major distributors which sell to a worldwide network of dealerships.
Where
can I purchase Caliber Products?
Any of your local power sports dealership can purchase Caliber products
through their distributors. If the Caliber product you are looking for
is not on the showroom floor ask for it by name. Another option is to
search the internet for a specific Caliber product. Many dealers have
websites which sell our product.
PRODUCT
WARRANTY QUESTIONS
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Does
Caliber warranty their products?
Caliber, Inc. warrants that thier product will be free from defects in material or workmanship under normal use, installation and service. Caliber, Inc. reserves the right, before having any obligation under this limited warranty, to inspect the damaged Caliber product. All warranty shipping costs for inspection shall be borne solely by the purchaser. This limited warranty is non-transferable.
DISCLAIMER
Caliber, Inc. shall not be liable for any special, incidental or consequential damages, including, but not limited to, lost revenues, lost profits, personal injury, damage to property, and third-party claims, arising out of any warranty, contract, statutory or tort. Notwithstanding the term of any limited warranty or any warranty implied by law, or in the event that any limited warranty fails of its essential purpose, in no event will Caliber’s entire liability exceed the purchase price of this product.
What
action should I take if the product is under warranty?
To replace a product under warranty, send the product along with a copy
of the receipt to verify the date of purchase to:
Caliber
Attn: Warranty Return
12571 Oliver Avenue, Suite 600
Burnsville, MN 55337
Be sure to include
your name and shipping information. Upon receipt of the product and copy
of the sales receipt we will send you a replacement part. If you have
any questions, or would like to purchase parts for product outside of
the 1 year warranty, please call 952-985-9999.
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My
product is out of warranty, but it has a broken part that I can't get
anywhere but through Caliber. Will Caliber sell me replacement parts?
Yes, Caliber will sell you replacement parts. Our dealer network carries
only the complete product. To check availability, pricing or to place
an order please call us at 952-985-9999, or e-mail us at sales@caliberproductsinc.com.
MARINE
TRAILER ACCESSORIES QUESTIONS
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Will Marine Slides scratch
my hull?
After extensive testing of all brands of marine slides we have found that
all slides will, under some conditions, scratch your Boat/Watercraft hull.
This usually occurs when the slides or hull is dirty or sandy.
It is a common
misconception that carpet (used on most trailer bunks) will not scratch
your boat. Carpet in-fact will scratch your boat with fine sand particles
that are embedded in the carpet. Carpet is however good at dispersing
gel-coated material (widely used to manufacture boat hulls) so the owner
does not see that his carpet is in fact harming his/her hull. Conversely,
Marine Slides will show signs of material being deposited on them from
your hull.
Is
Slydz-On safe to use on my trailer bunks?
Slydz-On has been developed by Caliber to over come concerns of hull damage
by carpet and all brands of Marine Slides. Slydz-On is a unique blend
of lubricants that will not harm any boat surface. Slydz-On is safe to
use on any size boat weather it be a 300 pound personal water craft or
a 6000 lb. powerboat.
How
long will Slydz-On last?
One bottle of Slydz-On will last a minimum of 40 launch cycles (loading
and unloading on an 18 foot boat). For each application of Slydz-On, you
will be able to launch your boat 20 plus times with ease.
SNOWMOBILE
TRAILER ACCESSORIES QUESTIONS
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What
are the application differences between Low and High Flex-Glides?
The purpose of the High Flex-Glide is to stop the ski from damaging the
inside wall of enclosed trailers. Low Flex-Glides work well in the middle
of the trailer where the snowmobile has to drive over them to get to the
ramp on the opposite side of the trailer. Both Low and High Flex-Glides
will work on open V-Front trailers.
Should
I use Grips or TraxMats on my trailer deck?
Grips work well for studded and non-studded tracks in all conditions,
but have a high profile and may be in the way sometimes. TraxMats have
a low profile and work well primarily with studded tracks. Grips will
provide better traction than TraxMats if you choose not to clear snow
and ice from your trailer.
Will
the Grips wear out if my track is studded?
The Grips are made of High Density Polyethylene and will last the life
of your trailer.
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What
are the advantages of standard Glides vs. Wide Glides?
Wide Glides are needed for dual runner skis like Ski-Doo_s Precision ski
and Simons Flex ski. Wide Glides will offer a greater variance in ski
stance. For example; if you plan to use your trailer for a snowmobile
with a 43" ski stance and a snowmobile with a 32" ski stance,
this can be accomplished with the Wide Glides. It is also easier to line
up to Wide Glides on the trailer as you load your snowmobile.
What
are the application differences between LowPro Glides and Multi-Glides?
LowPro Glides work well in enclosed trailers when the trailer will be
used as a shop, where Multi-Glides might be easier to trip on. This is
also true if you plan to use the trailer for transporting other items
such as ATVs, motorcycles, lawn mowers, etc& Multi-Glides work well
on ramps and tilt trailers, because the snowmobile skis will stay in the
grooves and keep the sled traveling in the right direction when entering
the ramp or trailer at an angle.
Can
the Poly Shield be installed on a V-Front trailer even though the shield
is straight?
Yes, the Poly Shield can be installed so it is easily removable by unlatching
four pins so the snowmobiles can be driven off the front of the trailer.
If you choose to also put ski glides on the trailer, we recommend installing
the LowPro Glides. Then when the Poly Shield sits on top of the glides,
the gap between the shield and the trailer deck will be minimized providing
you with maximum protection.
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Will
the TrailerLift hold up my trailer that is equipped with a salt shield?
The TrailerLift will hold up the deck of a typical 8' x 8' or 8' x 10'
trailer with a plastic salt shield. Two TrailerLifts may need to be installed
to hold up heavier shield, like some aluminum and fiberglass shields.
Will
the TrailerLift hold up my trailer that is equipped with an enclosed cover?
In most cases you will have to install two TrailerLifts, one on each side
of the tongue to hold up your deck with this added weight.
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Will
the TraxMat wear out if my track is studded?
The TraxMat is made of a high durometer recycled rubber that is very durable
and holds up extremely well to studded tracks.
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